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FAQ’s

What is low, high and peak season?

Low season: Beginning of May to mid-November

High Season: Mid-November to end of April

Holiday periods: Weeks of Christmas and New Years and Easter/Semana Santa

How accurate is the availability calendar?

Our online booking calendar is frequently updated, however availability changes very quickly. As a result we can only confirm availability once we receive your reservation contract.

How do I book the property?

A Bayside Vacation Rental representative will provide you with a detailed breakdown of costs, taxes, and optional vacation add-on’s (i.e. airport transportation, grocery concierge services, tours, etc). We will email you our rental contract for review and completion. Once we receive the completed/signed contract the property will be on hold for 48 hours pending payment of the reservation deposit (or full payment, depending on the timeline of the reservation).

How much do I pay to reserve the property?

The majority of our Huatulco properties are priced in USD.

We require 50% of the total rental amount to reserve the property. The balance is due 30 days before arrival.

What are the additional fees I have to pay?

Additional fees include a non-refundable damage insurance fee of $45.00 USD.  This fee has been included in your quote and replaces a security deposit which eliminates having to put up a security deposit or deal with having your deposit returned when you get home. Return home with vacation memories, not repair costs.

We also charge for electricity usage during your stay. We take both an initial and final electricity read when you arrive and check out. The electricity payment is charged to the credit card on file when the out meter reading is taken or in pesos upon check out.

What type of credit cards do you accept?

We accept Visa, Mastercard and AMEX 

Should I obtain travel cancellation insurance?

Yes, we recommend purchasing trip cancellation insurance as it provides you with coverage for unforeseen problems, from a cancelled flight to a serious illness—or in rare cases, even an act of terrorism or the financial default of a travel supplier. If an illness, accident, or other covered unforeseen circumstance forces a traveler to cancel or interrupt their plans, they face two major financial losses—money invested in nonrefundable pre-payments, and medical expenses that in many instances may not be covered by health insurance. If you choose not to purchase trip cancellation insurance we will attempt to reschedule the property for you. If we are unable to reschedule, any payments received will be forfeited to Bayside Vacation Rental.

What is the cancellation policy?

Cancellations should be in writing and are effective from the date we receive and acknowledge your fax or email.

For Monthly Rentals:
Cancellations made from day of confirmation until 90 days prior to arrival – 20% of the total rent as cancellation fee.

Cancellations made 89-30 days prior to arrival— 50% of the total rent is non refundable.

Cancellations made 29 days or less prior to arrival—100% of total rent as cancellation fee.

For Weekly Rentals:

Cancellations made from day of confirmation until 90 days prior to arrival—10% of the total rental as a cancellation fee.

Cancellations made 89-30 days prior to arrival—20% of the total rental as a cancellation fee.

Cancellations made 29 days or less prior to arrival—100% of total rent as a cancellation fee.

How do I find the property upon arrival?

Once we have received your reservation payment we will email you our arrival package, which includes:
  • Confirmed dates of property occupancy
  • All relevant property information
  • Local contacts available to you during your stay
  • Confirmation of additional booked services
  • Detailed information on how to get to the property (map + written description)

The property information package will also be in your property upon arrival, however we encourage you to print the direction portion of the package to ensure quick and easy arrival to the property.

Where do I pick up the property keys?

Our property manager will meet you at the property to provide access to the property upon your arrival. They will provide you with a set of keys for your stay and will answer any questions you have about the property. If you do not plan on going straight to the property upon arrival you must notify the property manager in advance. This will ensure the property manager properly schedules their arrival with yours or provides an alternate way for you to obtain keys upon arrival.

When is Check in/Check out?

Check in is 4:00pm and check out is 11:00am. This ensures enough time is left for same day arrivals as the property will need to be cleaned and prepared.

What about airport transportation?

We are happy to offer airport transportation to and from your property. Our driver will pick you up and have a sign with your name on it. He will get you safely to your property in a comfortable air conditioned vehicle. Please contact us for pricing.

What should I bring?

All of our properties include linens, towels and essentials for your stay. We recommend bringing your own shampoo, soap, sunscreen and other toiletries as they are not provided.

Can I have guests visit the property during my stay?

If you anticipate that you will be accommodating extra guests, please ensure the property you have rented has a maximum occupancy rate that fits your party size. The maximum occupancy details are clearly stated on the property profile and will be included in your booking package. Please see our terms and conditions for our policy on exceeding this maximum number of guests.

Should I bring my cell phone?

Cell service is available throughout Huatulco – check with your service provider for rates. Cell phones and landlines are not generally provided in our properties. 

*Tip: if you have a cell phone plan during your stay download the ‘Whatsapp’ app. Add the contact numbers for the taxi (be sure to enter + 52 1 as the prefix) and you’ll be able to message your taxi whenever you need to be picked up.

Do you provide bottled water?

Bottled water is not provided. You should plan on provisioning for this for the duration of your stay. We invite you to take advantage of our pantry stocking service prior to arrival, which will allow you to order bottled water. 

Can I cook and wash vegetables with tap water?

Yes you can both cook and wash vegetables with the water. For extra provision you can purchase iodine drops in the local grocery store for washing your vegetables.

What do we do if there is construction or neighbor noise during our stay?
The reality is that with any property there are neighbors and construction projects nearby. Some of the properties we rent are in developments that are still under construction. Please check the property description for details on the properties with construction on-site. There is very little we can do to predict or control the noise factor. If you are having excessive issues during your stay for any reason please communicate with either the property owner or local property manager to assist you in resolving the situation. 

How does satellite TV and WIFI work?

Check the Property Description for details as to whether Satellite is provided. Most properties have a television and DVD player.

Each of our properties varies in internet accessibility. Some properties offer private WIFI and some are shared. Please refer to the property profile for details on the specifics. We cannot guarantee signal strength during your stay. WIFI is not the same as back home.

Is my vacation property cleaned daily?

No, our homes are cleaned before your arrival and after your departure. You can request a mid-stay clean at an additional charge. A mid-stay clean includes: cleaning all the bathrooms and the kitchen area, vacuuming and dusting, sweeping and mopping and making the beds (no washing of linens and towels included).

Are the properties wheelchair friendly?

Some developments are built on a hillside and will have some incline/decline within the development. Some properties are wheelchair friendly and have elevator access, however this is not the case for all properties. Please ensure you check before you reserve.

Are the properties non-smoking?

Yes, all of our properties are non-smoking. Smoking is ONLY permitted outside of the property with the doors closed to avoid the smoke to go inside of the property or in designated areas at outlined at the development.

What if I want to stock my property with food items before arrival?

We recommend using our pantry stocking service, saving you time on your hard-earned vacation and allowing you to settle at the property without the trouble to go to a store first. Alternatively, there are a variety of supermarkets nearby to our properties for guests who wish to have their favorite snacks and meals on-hand and in-home.

What will I be responsible for at check out?

We only ask that you to lock all windows and doors, turn off all ceiling fans and air conditioning units, make sure you did not leave any items behind and please place all perishables in a closed trash bag and dispose them properly.

What do we do if we have an issue with the home?

During regular business hours you may call 587-329-2100 (Canada) or + 52 1 958-587-4543 and speak directly to one of our team members. All issues will be documented and addressed in a timely manner. To ensure your piece of mind, we additionally have a representative on-call to deal with any emergency situation within your vacation home property, outside business hours leave us a massage at +52 1 958-116-6553 or send us an e-mail to info@baysidehuatulco.com. 

Our Privacy Policy

At Bayside Vacations we know that you have concerns about how your personal information is shared. We are committed to ensuring that your personal information is secure at all times. The personal information you provide will only be shared with the appropriate third parties necessary to complete your purchases. This includes the vendors we have selected (e.g., third-party insurance companies,) as well as the third parties facilitating the transactions (e.g., credit card authorization companies). The personal information we provide these third parties will ONLY be that which is necessary to ensure your travel arrangements are successfully confirmed and executed.

Whenever you provide sensitive information (for example, a credit card number to make a purchase), we will take reasonable steps to protect it and will take reasonable security measures to protect your personal information in storage. Credit card numbers are used only for payment processing and are not retained for marketing purposes.

By submitting an inquiry to our website or reservation staff, or by renting one of our properties, you will automatically be included in our weekly email notification of last minute specials as well as notice of any of our vacation properties that may be for sale. You may unsubscribe from these notifications electronically at any time, or by calling our office during regular business hours at (+52 1) 958-587-4543 (MEX) | 587-329-2100 (CAN)